Welcome to Neelam Hospital. By accessing our website or using any of our healthcare services, you agree to follow and comply with these Terms & Conditions. These terms are created to ensure a secure, transparent, and smooth experience for every patient and website visitor. If you do not agree with any part of these terms, we recommend that you discontinue the use of our website and services.
Medical Services & Healthcare Facilities
Neelam Hospital provides a wide range of healthcare services including doctor consultations, diagnostics, treatments, surgeries, emergency care, and other medical facilities. Our hospital is committed to delivering quality healthcare with advanced medical infrastructure and experienced healthcare professionals.
By using our services, you confirm that the information provided by you is accurate, complete, and up to date. You also agree not to misuse the hospital website, systems, or services for any unlawful or harmful activity.
Patient Responsibilities
Patients and website users are responsible for providing correct personal, contact, and medical information during registration, consultation, or appointment booking. Patients are also expected to follow the guidance and treatment instructions provided by doctors and healthcare staff.
In case of appointment cancellation or rescheduling, patients should inform the hospital in advance whenever possible. Any false or misleading information may affect the quality of treatment and healthcare services.
Appointments & Scheduling Policy
Appointments at Neelam Hospital are subject to doctor availability and hospital scheduling policies. While we make every effort to provide timely consultations and treatments, delays may occur due to emergencies, critical care situations, or high patient volume.
The hospital reserves the right to reschedule, postpone, or cancel appointments when required under unavoidable circumstances.
Payments, Billing & Charges
All consultation fees, treatment charges, diagnostic costs, and hospital service payments must be cleared according to hospital policies. Charges for healthcare services may change from time to time without prior notice.
Patients are responsible for ensuring timely payment for services availed at the hospital. Insurance approvals and claim processing, if applicable, remain subject to the policies of the respective insurance provider.
Privacy & Confidentiality
Neelam Hospital maintains strict confidentiality of patient records, reports, and personal medical information. Sensitive healthcare data is accessed only by authorized medical professionals and staff involved in patient treatment and hospital operations.
We are committed to handling patient information responsibly and securely in accordance with applicable healthcare and data protection standards.
Website Usage Policy
The content available on our website is intended only for general informational and educational purposes. Although we strive to provide accurate and updated information, website content should not be considered a replacement for professional medical advice, diagnosis, or treatment.
Users are prohibited from attempting unauthorized access, disrupting website functionality, introducing harmful software, or engaging in any activity that may affect website security or performance.
Patient Feedback, Testimonials, Media Consent & Promotional Usage
At Neelam Hospital, patient feedback, testimonials, reviews, photographs, videos, and treatment experience stories may be collected to improve healthcare services, patient awareness, educational initiatives, and hospital communication activities.
By voluntarily submitting feedback, participating in testimonial recordings, sharing treatment experiences, or providing written/digital/media consent, patients grant Neelam Hospital permission to use such content for lawful promotional, educational, awareness, branding, and marketing purposes. This may include usage across the hospital website, social media platforms, digital advertisements, print materials, awareness campaigns, presentations, video content, and other official communication channels.
The hospital may use patient names, photographs, video recordings, voice recordings, written reviews, success stories, or treatment-related experiences only after obtaining appropriate consent from the patient or authorized representative wherever required.
Neelam Hospital reserves the right to edit, format, crop, translate, or adapt submitted content for clarity, presentation, design, technical compatibility, or promotional suitability, provided the original intent and context are not misleadingly altered.
Patients understand and acknowledge that healthcare outcomes may vary from person to person depending on individual medical conditions, treatment response, and other clinical factors. Testimonials, reviews, recovery stories, or promotional materials shared by the hospital are intended solely for informational, educational, and awareness purposes and should not be interpreted as guarantees of specific medical results.
The hospital also reserves the right to refuse, remove, restrict, or discontinue any testimonial, review, comment, photograph, video, or user-submitted content that is considered false, misleading, defamatory, offensive, inappropriate, unlawful, or in violation of hospital policies or applicable regulations.
Patients may request withdrawal of previously provided promotional consent by submitting a written request to the hospital. However, removal from already published printed materials, archived content, or third-party platforms may require reasonable processing time and may not always be immediately feasible.
Prohibited Activities
Users must not misuse the hospital website or services in any way, including:
Violation of these terms may result in restriction or termination of access to hospital services and legal action where applicable.
Limitation of Liability
Neelam Hospital continuously strives to provide quality healthcare services and accurate information. However, we shall not be held responsible for delays, interruptions, or issues caused by emergencies, technical failures, network problems, or circumstances beyond our reasonable control.
Medical outcomes may vary from patient to patient depending on individual health conditions and response to treatment.
Changes to Terms & Conditions
Neelam Hospital reserves the right to update, modify, or revise these Terms & Conditions at any time without prior notice. Any updates will be published on this page, and continued use of our website or services after such changes will indicate your acceptance of the revised terms.
Contact Information
If you have any questions, concerns, or require clarification regarding these Terms & Conditions, please contact us using the details below:
Neelam Hospital Rajpura
Address: NH-07, Rajpura – Chandigarh Highway, Opposite Chitkara University, 140401
Phone: 01762 501501
Email: neelamhospital@gmail.com
Website: www.neelamhospital.com